At PWA, the client comes first. Our ability to provide totally independent advice, customised to each client, is the foundation of our long-term relationships.
That’s what makes us different.
Private Wealth Advisers Limited (FSP28141) trading as Private Wealth Advisers Limited) holds a licence issued by the Financial Markets Authority to provide financial advice.
Private Wealth Advisers provides advice to our clients about their investments. Our financial advisers provide financial advice in relation to managed funds, direct equities, bonds, ETFs, listed property trusts, private equity, private credit, on-call cash and term deposits.
To ensure that our financial advisers prioritise client’s interests above their own, we follow an internationally recognised professional advice process to ensure our recommendations are made on the basis of our client’s goals, objectives and circumstances.
We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
For each client engagement we agree a fee for service, prior to the commencement of any billable work.
We discuss the level of engagement required as this will determine the ongoing costs. These can be in the form of fixed annualised costs, an agreed percentage of the total portfolio value (this may be in the vicinity of 0.50% – 2.00% gross p.a. and agreed prior) as well as invoicing on a ‘time in attendance’ basis.
Private Wealth Advisers does not accept commissions from investment providers. In some circumstances, as agreed with the client, Private Wealth Advisers may charge brokerage on direct equity transactions. The cost for preparing a Statement of Advice is determined after an initial conversation and discussed with you prior to the commencement of any work.
We take any perceived or real conflicts of interest very seriously. We avoid, disclose and/or manage any conflicts so that our client’s interests are placed first and foremost. Due to the nature of our fee structure, financial conflicts are largely mitigated.
The main conflict of interest arises from referrals from our non-executive director who will be acting as both trustee and accountant of the client being referred. This individual is also a shareholder of PWA and may benefit in the form of dividend payments and shareholder value.
From time to time, investment managers and other suppliers may provide PWA staff with items of minor value, such as tickets to sporting events, hampers or other gifts similar in nature.
If you are not satisfied with our financial advice service you can make a complaint by emailing your adviser or email@example.com, or by calling: 09 308 2975.
You can also write to us at:
PO Box 179
When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman Scheme Inc. Insurance & Financial Services Ombudsman Scheme Inc. provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can also write to them at:
PO Box 10-845
To give our clients the very best advice we need to collect personal information about their financial circumstances. In the digital age that we live in, we take our responsibilities under the Privacy Act 2020 very seriously. Some key points:
The team welcomes your enquiry. Our commitment is to be available as required by clients. Your enquiry will be managed with absolute confidentiality.